LOCATION-BASE ADDITIONAL FREIGHT COSTS
In some cases, shipping may cost more than the price you see and pay on our website. Why does this happen? What are your options if it does? Freight companies sometimes incur additional costs, because it costs them more to ship to some addresses than others. The reasons vary, but are most often due to remote locations, country roads, high freight tax jurisdictions, residential addresses, etc. When they incur this cost, they pass it on to us. We will not know if your address is subject to this additional cost until our team starts coordinating your order, after you have paid for it. If you have been in contact with us before placing your order, we may be able to catch it ahead of time. Our website assumes that your address is not subject to these additional freight costs, and roughly 95% of the time, that assumption is correct. So, shipping estimates listed on our website, and paid at the time of purchase, do not include these additional costs. For the 5% or so that are affected, there are a couple of options.
1. Ship to another address. Most often, the additional cost is because the address is difficult to pull a very large truck into - often a building that is or was previously a residence. In this case, they will have to offload your item(s) and load them onto a smaller truck, causing the expense. Most of our customers who fall into this category have another, more accessible commercial address. You can simply ship to the alternate address and avoid the cost altogether.
2. Pay an additional $150 to $180. Nobody likes unexpected costs. We understand that. If we could warn you ahead of time, we really would.
SHIPPING TO CANADA, ALASKA, & HAWAII
If you are a Canadian, Alaskan, or Hawaiian customer, please be aware that the shipping process will not follow the standard flat rate shipping cost and estimate applied to our US based customers. Instead, we will use the business address you provide to calculate a precise shipping cost based on the distance, weight, and dimensions of your items. Once this estimate has been calculated, we will send you a revised invoice to account for the additional shipping cost. For Canadian customers, please keep in mind that it is your responsibility to cover any Estimated Duties, Taxes, and Fees that may be required to clear customs in Canada. After you have reviewed and approved the revised invoice and any additional costs, we will process your order and provide you with a tracking number for your shipment when available. Please note that delivery may take longer than expected due to customs processing.
SHIPPING INFO & TECHNICAL GLITCHES ON OUR PLATFORM
This website platform focuses on shipping small items at a fixed rate and offers shipping estimates for larger items. Though the system experiences occasional glitches during the checkout process that may result in incorrect shipping costs, the sale team will contact customers by email to notify them of any discrepancies and request the appropriate shipping fee. It is important to note that this issue is infrequent, and the website team is actively working to resolve any technical difficulties to ensure a smooth and uninterrupted shopping experience for all customers.
SHIPPING IN FREIGHT COSTS
Orders are normally taken 24 to 48 hours to process. You will then receive a sales invoice via email, fax, or text message. We require you to email or sign and fax back to Spa Expo, Inc for your confirmation and acknowledgement before we continue to process the order. Otherwise, we assume the information is correct for which you will be responsible for all errors that may occur. Within the U.S. it is typically 7 to 12 business days to receive your products. Additional lead time is required for special orders which may take from 4 to 6 weeks. Shipping is typically estimated for most pedicure chairs to a certified business address location within the 48 states; exceptionally depends on the number of units purchased. For salon furniture and beauty equipment orders, please contact our sales representatives for a shipping quote. For pedicure chair parts and smaller items, we use flat rate plus shipping and handling charges. Typically, the driver will place the products curbside. The driver is not responsible for unloading or delivering the products inside a business or garage. An additional charge of $85 may be applied for lift gate service delivery. For residential delivery is $85+ additional. Please take your time to inspect all boxes carefully before you sign the delivery receipt. If you notice or discover any damage to the boxes, please let the driver know of the situation and make sure to note it immediately in the report. Contact us with any issue.
RETURNS AND CANCELLATIONS
The manufacture will accept the return of undamaged goods, in the original boxes and unopened, within 7 days of delivery. A restocking fee of up to 25% will be applied for all cancel orders. The customer assumes all responsibility for delivery costs both ways. Please keep all original boxes for any return units. The customer must also email or call-in advance for authorization to return. A cancellation fee of 10% plus 2.9% credit fees (if paid by) of the total amount will be applied if the order is cancelled one day after the order has been placed. All pedicure chair parts are non-refundable or exchangeable. Please make sure to verify with verbal, pictures, and descriptions before purchase.
